Who we are and how to contact us
BillHUB operates the online social platform at billhub.site. For questions about how your personal information is used, to exercise data rights or to make a complaint, contact billhub.site@gmail.com or use the private support inbox. This policy was last updated on 13 November 2026.
Information we collect
When you register we process your email, account authentication information and public profile details (such as your chosen display name, username, avatar and bio). When you use the platform, we process submitted posts and images, comments, votes, reports, follows, blocks, support conversations, and relevant timestamps and moderation records.
If you choose to link a supported external gift destination, its URL may be associated with your approved request. Signed-in gift-link openings and gift amounts or confirmations reported by users may be logged, clearly identified as self-reported and unverified.
If you purchase Premium membership or a boost, Stripe handles payment details. We receive and retain limited billing information such as Stripe customer and subscription identifiers, payment status, tier, dates, and payment references. We do not store full payment-card numbers.
Why we use this information
We use account and activity information to operate the service, publish approved content you choose to share, enable social features, provide private customer support, administer paid services, prevent abuse, moderate submissions, investigate reports, and meet legal and accounting obligations.
Depending on the activity, processing relies on performance of a contract, legitimate interests in security and running a responsible platform, legal obligations and, where necessary, consent. We will explain choices wherever consent is required.
Who can view it
Approved requests, selected profile information and public interactions can be seen by other visitors. Your login email and private support conversations are not displayed in the public feed. Authorised operators may inspect reports and content for safety and billing purposes.
When a visitor deliberately follows an external payment link or advertiser link, they visit a separate provider with its own privacy policy.
Service providers
We use service providers to run BillHUB, including Supabase for database/authentication, Netlify for website hosting and Stripe for paid subscriptions and boosts. Submitted text and images may also be processed through external safety/moderation services where enabled. We share only information needed for these purposes. We do not process or verify payments made directly between members using third-party gifting services.
Storage, security and retention
We use access controls, encrypted connections and role-restricted staff tools designed to protect account and support information. No internet service can guarantee absolute security. We retain records while needed for the operation of your account, customer support, safety investigations, legal compliance, disputes, and accounting. Different categories may be retained for different periods; contact us to request information about records relating to you.
Please avoid uploading bills, ID documents, bank details, personal addresses or other sensitive information into public posts or support messages.
Your rights
Subject to applicable UK data-protection law, you may request access to your personal data, correction, erasure, restriction, portability or object to some processing. You can edit your profile and delete your own posts in the app. For other requests contact billhub.site@gmail.com. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Updates
We may update this policy when the service changes. The current version will be available at this URL with its last-updated date.