About BillHUB
BillHUB is a social platform for serious and humorous personal requests. Requests and gift claims are not independently verified unless we explicitly say otherwise. Nobody is guaranteed funding, views or engagement. The service is intended for adults aged 18 or over.
Your content and account
You are responsible for what you publish. Do not upload confidential documents, identifying details of children, bank information, threats, impersonations, scams or misleading requests. We may screen, review, hide or remove content and restrict accounts where needed for safety and compliance. Respect other users and report suspicious content.
Gifts between members
Gifts between members happen directly through independent providers such as PayPal, Revolut or Monzo. BillHUB does not collect, hold, process, distribute or guarantee these gifts. Clicking an external payment link or self-reporting a gift does not prove money was sent or received. Separate payment-provider terms apply.
Premium subscriptions
Premium costs £1 per month for ad-free browsing. Big Spender costs £5 per month and includes ad-free browsing with a 💸 display badge while the £5 tier is active. Payments are processed through Stripe Checkout and renew automatically until cancelled. You can cancel renewal; your access normally continues through the paid period. Check the total and any proration on the Stripe checkout or billing screen before agreeing to a plan change.
Promotional boosts
Where live boost checkout is enabled, Quick Boost is a one-time 99p payment for 24 hours, Super Boost is £2.49 for 3 days, and Mega Boost is £4.99 for 7 days. Boost duration starts only after Stripe confirms successful payment and the eligible request is activated. Paid placements are labelled, and the main swipe feed limits paid placements to at most 10% of entries. Fresh Begs remains organic. Payment for a boost does not guarantee any number of impressions, gifts, replies or clicks.
Refunds, cancellations and billing issues
For duplicate charges, payment failures, undelivered boosts or other billing problems, use Help & Support. If an approved request becomes ineligible before a paid boost starts, BillHUB attempts to refund the undelivered service; cases that cannot be refunded automatically are reviewed manually. A properly delivered boost is not automatically refundable merely because it receives few views or no gifts.
Nothing in these terms excludes statutory consumer cancellation, refund or other legal rights. Where you expressly request immediate digital-service performance, rules concerning any charge for services already supplied depend on applicable law and the consent you gave.
External websites and ads
Sponsored placements and external gifting links may lead to independent websites. They have their own rules and privacy practices. BillHUB is not responsible for external payments or the content of third-party sites, to the extent permitted by law.
Contact and complaints
Contact us using the in-house support inbox or email billhub.site@gmail.com. Please include enough non-sensitive information to identify your account or the disputed charge. You can read our Privacy Policy for information about personal data.
Changes and consumer rights
We may revise these terms as the platform changes and will publish updated terms at this address. We do not limit rights that cannot legally be excluded under applicable consumer law. Last updated: 13 November 2026.